About us:
JATO Dynamics is a global company and the leading provider of automotive market intelligence. With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers.

Role Overview:
We are seeking a motivated and experienced IT Service Availability Engineer to join our team at the Aerocity office. 

The successful candidate will ensure the continuous availability and optimal performance of IT services and infrastructure across the organisation. This role involves proactive monitoring, troubleshooting, and resolution of incidents, as well as driving improvements in processes, tools, and systems to enhance overall service reliability and resilience.

Key Responsibilities:

Service Monitoring and Incident Management:

• Proactively monitor IT systems, applications, and infrastructure to identify and address issues before they impact business operations.
• Respond to incidents, perform root cause analysis, and implement corrective actions to restore service availability.
• Work closely with IT operations, development, and third-party vendors to resolve complex technical issues.

Change and Problem Management:

• Assess the impact of planned changes on service availability and mitigate risks during implementation.
• Participate in post-incident reviews to identify lessons learned and implement preventative measures.
• Maintain and improve documentation, including system diagrams, knowledge bases, and runbooks.

Tools and Technologies:

• Use advanced monitoring and alerting tools to maintain visibility into system health and performance.
• Continuously evaluate and adopt new tools and technologies to improve service management capabilities.

Stakeholder Communication:

• Provide regular updates to lead and stakeholders on service availability and SLA.
• Serve as a liaison between IT teams and business units to ensure alignment of service goals with business needs.

Key Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in IT support and/or network administration.
• Knowledge of ITIL practices; certifications such as ITIL Foundation are an asset.
• Proficient in ticket management systems.
• Solid understanding of core technologies and services, including Office 365, Intune, SCCM, and others.
• Strong grasp of both hardware and software components.
• Strong knowledge of Windows operating systems and IT infrastructure
• Familiarity with cloud technologies (AWS,Azure, etc.) and virtualization platforms.
• Excellent problem-solving skills with the ability to remain composed and perform under pressure in high-stakes situations.
• Outstanding communication and collaboration skills for effective interaction with technical teams.
• Strong time management skills to handle tasks efficiently.
• Ability to work independently with minimal supervision.
• Certifications like CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE) are a plus.

Why JATO Dynamics?

• Opportunities for career growth and advancement in a global organisation.
• Work in an innovative and dynamic environment.
• Be part of a forward-thinking company that’s leading change in the automotive industry.

JATO Dynamics is a global business and our success is attributed to the diversity, skills and experiences of our colleagues across the world. We are proud to be an equal opportunity employer and are committed to equal employment opportunity regardless of race, sex, age, gender identity, sexual orientation, religion or belief, disability, marital status or veteran status.